Help

Common fixes

Problem	Try this first
Confirmation email missing	Check spam. Opening the link on a computer is fine — it shows a page telling you to finish on your phone.
Kid can't sign in	Check the family code against your Family tab, the username spelling (capitals don't matter), and the 6-digit PIN. A parent can reset the PIN.
Balance looks wrong	Open the kid's history — every change is listed with its source. Undo anything recorded twice; the correction shows in the history rather than disappearing.
A tap in kid mode didn't add Kudos	That's the default: kid-mode taps go to your approvals inbox. Leave kid mode with your PIN and approve them, or switch to instant awards in Family → Kid mode.
Rewards are locked	Family → Rewards unlock controls this. The kid's rewards screen says what's still needed — either the remaining must-do tasks or how many more Kudos.
Screen blank or stuck	Pull down to refresh, then check for an app update. An old build against a newer backend is the usual cause.
No sounds	iPhone: check the ring/silent switch — the app stays quiet whenever your phone does. Android: check media volume. Then check Family → Sounds.
Locked out of parent mode	The parent PIN screen accepts your account password as a fallback.

Reporting a bug

Report it from inside the app: Family → More settings → Send feedback, and pick Bug. That attaches the technical context automatically — your platform, OS version, and the last error the app hit — with no personal details about your children, and it reaches us directly.

What helps most in the description:

• what you tapped, and what happened instead of what you expected;
• whether it was the parent view or a kid's view;
• roughly when it happened, and whether it happens every time.

Your family's data

Parents can delete a child's account, or their own, from inside the app — that is the fastest and most complete route, and it removes the underlying records rather than hiding them. The privacy policy sets out exactly what is held, for how long, and how to make a request about it.